Support
Help and support
Something is wrong, or you want to know how a thing works? Here is where to look and how to reach a person.
Get help
- From the app: Settings → Report a problem sends us what happened together with the details we need to find it.
- By email: hello@dosemojo.com. Tell us the device, what you tapped and what you expected.
- Beta apps: the iPhone and Android apps are in beta. Feedback sent through TestFlight or the Play beta reaches the same place.
Your account and data
- Signing in: enter your email and type the six-digit code we send. No password is needed; you can set one in Settings if you prefer.
- Your data: what we collect, why, how long we keep it, and how to see, export or delete it is in the Privacy Policy.
- Deleting your account: Settings → Delete account removes your profile, brews, posts and Taste ID. Write to us if you cannot sign in to do it.
- Analytics: usage analytics can be switched off in Settings; the app keeps working the same.
Mojo's advice
Mojo answers from Dosemojo's catalog and from what you log, and says when it does not have something. Its recipes and grind settings are starting points to taste and adjust; a café's hours and a shop's price are as current as the last time we read them. If Mojo told you something that turned out to be wrong, tap the thumbs-down under the reply: we read every one.
The community
- What is allowed, how posts and photos are checked, and the limits that apply to everyone: Community guidelines.
- You can report any post, comment or profile from its menu, and block or mute a person from their profile.
- If something of yours was removed and you think we got it wrong, reply from Settings → Help and a person will review it.
Roasters, cafés and gear makers
Your listing is probably already here. See what we hold, claim it and keep it right from Join the project. Listing is free and stays free.